Call Recording
From Snom Asterisk Portal
Contents |
Feature description
In some businesses it is necessary to record phone calls, but in most countries it is required to inform the other party first. To trigger recording you use a function key or star code on your phone. Recording is done by the PBX, which has to be in the media stream.
Configure Asterisk
features.conf
Activate the feature:
automon => *1
extensions.conf
Enable call recording in dialplan:
[globals] DYNAMIC_FEATURES=automon
To enable call recording for a call you have to set the flags w and/or W. "w" enabled the called party to start recording. "W" enables the calling party to start recording.
[my_context] Exten => 117,1,Dial(SIP/117,,wW)
Configure snom phones
snom 3xx
If your asterisk is bristuffed you do not need to configure anything in your phone. Otherwise you need to change the Record button to Type "DTMF" and enter the star code specified in features.conf to the number field (*1 by default).
snom m3
You have to dial *1 by hand to toggle recording, because there are no function keys on snom m3
FAQ
When dialing by hand the digits have to be dialed very fast to start recording.
- Cause: "featuredigittimeout" is set 500ms by default in features.conf
- Solution: Set "featuredigittimeout" to a higher value.
