FAQ

From Snom Asterisk Portal

When I press the "Transfer" button on my ringing phone, the caller receives a busy signal and is not redirected.

Cause: Possibly the setting "Disable deflection (code 302)" is turned "on" in your phone configuration.

Solution: Use the Web-GUI of your snom phone to set the "Disable deflection (code 302)" setting to "off" (which is default) or correct the settings of your provisioning server and re-provision your snom phone.

Sometimes Pickup() does not work. No phone is able to pick up this channel. Pickup() only works, if none of the called phones has DND enabled.

Cause: Mistakenly, Pickup() recognizes the channel as in use, when one of the phones returns "480 Do Not Disturb".

Solution: Do not use the Pickup() application or disable the DND feature entirely on your phones (using the Block DND configuration option) and implement DND features in your Asterisk dialplan instead. You may even try a newer version of Asterisk if the bug has been fixed.

When dialing by hand the digits have to be dialed very fast to start recording or any other feature that is configured in features.conf.

Cause: "featuredigittimeout" is set 500ms by default in features.conf

Solution: Set "featuredigittimeout" to a higher value.

I see the error "digits/1F does not exist in any format" when calling the mailbox.

Cause: Sound files for the selected language are not installed

Solution: Set language to "en" in sip.conf or install corresponding sound files for the selected language